The Bute Woodspoiler – Artisan & Bespoke Woodturning ("we", "our", "us") is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, browse our products, place an order or contact us.
Please read this page carefully so you understand how your data is handled and the choices available to you. This policy applies to our online shop, blog and any other online services we provide through this website.
By using this website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site or provide personal information.
Last updated: 13 July 2026
We collect different types of information depending on how you interact with us. This may include:
- Contact details – such as your name, billing and delivery address, email address and telephone number when you place an order, create an account (if available) or contact us.
- Order information – including the products you buy, customisation or commission details you provide, delivery preferences and any notes you share with us about your order.
- Payment information – your payment card details are processed securely by our chosen payment providers and are not stored in full on our systems. We may receive limited information from them, such as a payment confirmation, to help us complete your order and keep records.
- Communication history – any messages you send us by email, contact form or other channels, and our responses to you (for example about commissions, product questions or customer care).
- Technical and usage data – such as your IP address, browser type and version, device information, general location (country or region), pages you visit, time and date of access and how you move around the site. This helps us understand how people use the website and improve it.
- Cookies and similar technologies – small files stored on your device that help the site function, remember your choices and measure performance. For more information, see the section on Cookies & tracking technologies below.
We generally collect this information directly from you, when you provide it to us, or automatically through your use of the site.
We use your personal information only where we have a valid reason to do so, including to:
- Provide our products and services – to take and process your orders, arrange delivery, manage payments, handle bespoke commissions and personalise items where requested.
- Communicate with you – to respond to enquiries, send order confirmations and updates, let you know about any changes to your order and provide customer support.
- Run and improve our website – to operate the online shop, troubleshoot problems, analyse how the site is used and make it more user-friendly.
- Keep our business secure – to help protect the website from misuse, detect and reduce fraud and keep appropriate records.
- Share news and updates – where you have chosen to receive them, to send you updates about new pieces, events, blog posts or special offers. You can stop receiving these messages at any time by following the instructions in the message or contacting us.
- Meet legal and regulatory requirements – such as keeping records for tax and accounting, and responding to lawful requests from authorities where we are required to do so.
We do not use your personal information for automated decision-making that has legal or similarly significant effects on you.
We rely on a number of legal bases under UK and EU data protection law to process your personal information, depending on the specific activity:
- Contract – we process your information when it is necessary to enter into or perform a contract with you, for example to take payment, make and deliver your order, or carry out a bespoke commission.
- Legitimate interests – we may process your information where it is necessary for our legitimate business interests, and these are not overridden by your rights and interests. This can include improving our website, keeping our services secure, and understanding how customers use our products so we can develop our work.
- Legal obligations – we may need to process and retain certain information to comply with laws and regulations, such as record-keeping for tax and accounting.
- Consent – in some situations we rely on your consent, for example where you choose to receive optional marketing emails or accept non-essential cookies. You can withdraw your consent at any time by contacting us or adjusting your cookie or communication preferences.
We do not sell your personal information to third parties. We share it only with trusted organisations that help us run our business and provide our services, or where we are legally required to do so.
Depending on how you use our website, we may share information with:
- Payment providers – to process your payments securely when you place an order.
- Couriers and delivery partners – to deliver your purchases and keep you informed about delivery.
- Website hosting and technical service providers – who help us operate, maintain and secure our website and related systems.
- Email and communications services – used to send you order confirmations, important service messages and, where you have opted in, newsletters or updates.
- Professional advisers – such as accountants or legal advisers, where this is necessary for running our business and meeting our obligations.
- Authorities and regulators – if we are required to do so by law or to protect our rights or the rights of others.
When we share information with these providers, we only share what is necessary for them to carry out their services, and we ask them to keep it secure and use it only for the agreed purposes.
We keep your personal information only for as long as we need it for the purposes set out in this Privacy Policy, and to meet any legal, accounting or reporting requirements.
In general, this means:
- Order and purchase records – are kept for a number of years to allow us to respond to any questions about your order and to meet tax and accounting rules.
- Messages and enquiry details – are kept while we deal with your request and for a reasonable period afterwards, in case we need to refer back to them.
- Marketing preferences – are kept while you choose to receive marketing from us. If you unsubscribe, we will keep a record of that choice so we do not send you further marketing messages.
- Technical and usage data – may be kept for a shorter period of time, usually in an aggregated or anonymised form where possible.
When we no longer need your personal information, we will delete it or anonymise it so that it can no longer be linked to you.
You have a number of rights in relation to your personal information, subject to certain conditions under data protection law. These include the right to:
- Access – request a copy of the personal information we hold about you.
- Correction – ask us to correct information that is inaccurate or incomplete.
- Deletion – ask us to delete your personal information where there is no good reason for us to keep it (sometimes known as the "right to be forgotten").
- Restriction – ask us to suspend the use of your information in certain circumstances, for example while we check its accuracy.
- Objection – object to our use of your information where we are relying on legitimate interests, including for direct marketing.
- Data portability – request that we provide certain information to you, or to another organisation, in a structured, commonly used and machine-readable format.
- Withdraw consent – where we rely on your consent (for example for optional marketing), you can withdraw it at any time.
If you would like to exercise any of these rights, please contact us using the details in the "Contact us about privacy" section below. We may need to ask you for information to confirm your identity before we respond.
You also have the right to raise a concern with your local data protection authority if you are unhappy with how we handle your personal information. We would appreciate the chance to address your concerns first, so please contact us if you have any questions.
Our website and some of the services we use may be hosted or operated by providers located outside the United Kingdom and the European Economic Area (EEA). This means that your personal information may be transferred to and stored in countries that have different data protection laws.
Where this happens, we take steps to help ensure that your information is given a similar level of protection as it would receive in the UK or EEA. This may include using providers in countries that have been recognised as offering an adequate level of protection, or putting in place appropriate safeguards in our contracts with them.
If you would like more details about international transfers and the safeguards we use, please contact us using the details below.
Like most websites, we use cookies and similar technologies to help our site work properly and to understand how people use it.
Cookies are small text files placed on your device when you visit a website. They can help the site remember your actions and preferences (such as items in your basket), so you do not have to keep re-entering them, and they can give us information that helps us improve the site.
On this website, cookies may be used to:
- Remember items you add to your basket and help you move smoothly through checkout.
- Keep you signed in to your account (if accounts are available).
- Measure how the site is used, such as which pages are visited and how visitors find us, so we can understand what works well.
- Remember your choices and settings, such as language or cookie preferences.
You can usually set your browser to refuse some or all cookies, or to alert you when websites set or access cookies. If you block or delete cookies, some parts of this website may not work properly.
For more detail about the types of cookies we use and your choices, please refer to the Cookie Policy page on this site (where available).
We take the security of your personal information seriously and use a range of measures to help keep it safe.
These measures include choosing reputable service providers, limiting access to personal information to people who need to know it, using appropriate security settings on our systems and keeping software reasonably up to date. Where we use third-party providers to process information on our behalf, we expect them to handle it securely and in line with data protection requirements.
While we take care to protect your information, no website or online service can be completely secure. We cannot guarantee the security of information transmitted to or from our site, and you share information with us at your own risk. We encourage you to use a secure connection where possible and to keep any passwords or access details private.
We may update this Privacy Policy from time to time, for example to reflect changes in the law, in our practices or in the services we offer.
When we make significant changes, we will post the updated policy on this page and adjust the "Last updated" date at the top so you can see when it was last revised. In some cases we may also let you know in other ways, such as by email, if we have your contact details and the changes are important.
We encourage you to check this page from time to time to stay informed about how we handle your personal information.
If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your data protection rights, please get in touch.
You can contact The Bute Woodspoiler – Artisan & Bespoke Woodturning at:
Email: tim@thebutewoodspoiler.uk
Postal address: The Bute Woodspoiler, 40 Ardmory Road, Rothesay, Isle of Bute PA20 0PG, United Kingdom
Please include enough information for us to identify you and understand your request. We will do our best to respond as promptly and helpfully as we can.